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The player from Germany had his Let’s Lucky account suspended after requesting a crypto withdrawal, receiving a message that indicated the account was deactivated. The Complaints Team successfully resolved the issue by ensuring the player received refunds for his deposits, but the account remained closed. It was clarified that the casino had the right to close accounts at its discretion, and since the funds had been returned, no further investigation was warranted. The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint.
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The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us.
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